Help wherever and whenever you need it
Services and support from our knowledgeable and friendly staff
SMART believes that combining intuitive technology with comprehensive product support and superior customer service is an ideal way to ensure success.
Our representatives are available to provide pre- and post-sales support for your technology implementation. We also offer a vast selection of easily accessible technical support options, knowledgeable consultation services and extended product warranties. When you use these resources, you can be confident that when a SMART product is introduced into a classroom, teachers and students use it, enjoy it and, most importantly, benefit from it.
SMART has you covered
Technical support
SMART offers friendly, helpful technical support in 30 languages to our customers around the world. We have a team of more than 100 trained and knowledgeable customer service staff and technicians. They can be contacted through online chats or by telephone toll-free 13 hours each business day. You can also get help online 24 hours a day anytime during the week. Our online knowledge base is a searchable database containing over 1,000 how-to, technical and trouble-shooting documents. Learn more.
Product warranty
With SMART, you can be confident that we stand behind our products. We offer a three-year warranty on most products. And, if you register your SMART Board 600 series interactive whiteboard within three months of purchase, the warranty will be extended to five years. Learn more.
Product support
As a SMART customer, you’ll automatically receive information on product updates and notifications. It’s our way of ensuring that you stay informed about any developments that can help you maximize the benefits of your SMART products. Learn more.
Global reseller network
SMART’s broad channel of resellers offer top-notch customer service and sales support in 165 countries around the world. These knowledgeable professionals can offer advice on which SMART products are best-suited for your classroom, and they can help you design an implementation plan that meets your specific needs. Learn more.
Consultation services
Our team of consultants can provide support as you plan a successful technology implementation. Available in a growing number of areas around the world, our consultants can work with you to evaluate and select classroom technologies, and can help design your implementation strategy. As your roll-out gets underway, our team ensures that you have the right training and professional development programs for your staff, and we give teachers the tools to effectively incorporate our products and resources in all subject areas and grade levels.