Actalyst interactive digital signage

300 series


Troubleshooting articles

Document NameRev Date
pdfThe Windows XP SP2 Operating System Interrupts the Installation of a SMART Software Product
(77681) When you’re installing a SMART software product on the Windows XP SP2 operating system, a dialog box appears informing you that the installation was interrupted.		2-Nov-09
pdfSMART Products Suitable for People with Disabilities
(77823) Most SMART products fully comply with Section 508 of the Rehabilitation Act of the United States.		2-Nov-09
pdfAn Area on Your SMART Product’s Screen Is Unresponsive
(121178) When you press an area of your interactive whiteboard, nothing happens. Or, gaps appear when you write notes in digital ink.		11-Aug-09
pdfCorrecting Registry or System Preferences File Issues
(135245) The SMART Board drivers registry entries (in Windows operating systems) or system preferences file (in Mac OS X operating system software) can become corrupted.		27-Apr-09
pdfNothing Happens After You Complete the Download Page Form
(84809) One or more programs on your computer have pop-up blockers.		19-Mar-09
pdfTouching and Drawing on Your SMART Board Interactive Whiteboard is Inaccurate
(131299) Touching and drawing on your SMART product with DViT technology is inaccurate.		20-Nov-08
pdfThe Points Per Second Slider In SMART Board Diagnostics Doesn’t Work
(119962) The points per second (PPS) setting doesn’t work for SMART Board interactive whiteboards with SC8 or SC9 serial controllers.		9-Jul-08
pdfGaps Appear When You Write Notes in Digital Ink on Your SMART Board Interactive Whiteboard
(121604) Gaps appear when you write notes in digital ink.		15-Feb-08
pdfThe SC8 Controller’s LED Isn’t Lit in Your SMART Board Interactive Whiteboard
(121607) The SC8 controller isn’t receiving power or isn’t working.		15-Feb-08
pdfThe SC8 Controller’s LED Is Blinking Yellow in Your SMART Board Interactive Whiteboard
(121606) The power supply isn’t working or the SC8 controller is in bootloader mode.		15-Feb-08
pdfThe SC8 Controller’s LED in Your SMART Board Interactive Whiteboard Is Blinking Red
(121173) The SC8 controller’s status LED in your SMART Board interactive product is blinking red because the power supply isn’t working properly.		6-Feb-08
pdfYour SMART Product with DViT (Digital Vision Touch) Technology Doesn’t Respond When Pressed Although the Ready Light is Green
(116456) Your SMART product with DViT technology doesn’t respond when you press it with your finger or a Pen tool, although the Ready light is green.		23-Jan-08
pdfInteractive Screen Goes Blank after a Period of Inactivity
(77708) The screen goes blank after a period of inactivity.		10-Dec-07
pdfConsider a 16 by 9 Video Card for Your Interactive Overlay
(77608) Consider a 16:9 video card for your computer if you have an Actalyst or SMART Board for Flat-Panel Displays interactive overlay.		10-Dec-07
pdfUsing Electrically Sensitive Medical Devices with SMART Interactive Products
(79177) It’s safe to use a SMART interactive product if you have an electrically sensitive medical device, such as a cochlear implant, a pacemaker or a hearing aid.		28-Nov-07
pdfUsing Speakers with Your Interactive Overlay
(77918) Using optional flat-panel display speakers with an interactive overlay		27-Nov-07
pdfSmall Gaps Appear when You Write on the Screen
(77816) There are small gaps in the digital ink lines when you write on the screen.		23-Nov-07
pdfUnable to Write or Touch in One Area of Your SMART Board Interactive Whiteboard's Screen
(115507) You can't write with digital ink in one area of your SMART Board interactive whiteboard’s screen. Touch has no effect, or applications might automatically launch when you touch this area.		21-Nov-07
pdfTouch Resolution for SMART Board for Flat-Panel Displays
(77915) What is touch resolution and what level is required?		9-Nov-07

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