| Document Name | Rev Date |
|---|
 | The Windows XP SP2 Operating System Interrupts the Installation of a SMART Software Product
(77681) When you’re installing a SMART software product on the Windows XP SP2 operating system, a dialog box appears informing you that the installation was interrupted. | 2-Nov-09 |
| SMART Products Suitable for People with Disabilities
(77823) Most SMART products fully comply with Section 508 of the Rehabilitation Act of the United States. | 2-Nov-09 |
| Your Receiver Doesn't Work After You Upgrade Senteo Software to SMART Response
(140057) Your Senteo receiver doesn’t work when you upgrade Senteo SP3 to SMART Response 2.2. | 19-Oct-09 |
| Adobe Flash Player Compatible Files Don't Display in SMART Notebook
(78165) When you open a SMART Notebook file that includes Adobe Flash Player files, a warning appears, indicating that you need to update Adobe Flash Player. | 23-Sep-09 |
| An "Entry Point Could Not Be Located" Message Appears When Using SMART Notebook with SMART Response
(138328) When you start SMART Notebook on a computer that has SMART Response installed on it, a “procedure entry point could not be located” message appears. | 4-Sep-09 |
| Your SMART Board Interactive Whiteboard Doesn't Recognize Touch
(137638) Nothing happens when you use your finger to touch your SMART Board interactive whiteboard, even though you’re able to write in digital ink with a pen tool. | 3-Sep-09 |
| Text and Objects Don't Appear When You Open Your SMART Notebook File
(125681) Text and objects in a SMART Notebook file you created on one computer don’t appear as expected when you open the file on another computer. | 2-Sep-09 |
| You're Unable to Start SMART Notebook 10 after Installing SMART Notebook Math Beta
(137805) SMART Notebook Math removes any version of SMART Notebook already installed on your computer. | 19-Aug-09 |
| Fill Effects Appear Incorrectly in Exported SMART Notebook Files
(124277) An object’s fill effects and position on the page appear incorrectly in exported SMART Notebook files. | 14-Aug-09 |
| SMART Aware Toolbar Missing in Some Microsoft Office Applications
(134138) After you upgrade SMART Board drivers, the SMART Aware Toolbar doesn’t appear in Microsoft Word, PowerPoint or Excel 2000 or 2003, or in the toolbar menu. | 20-Jul-09 |
| Windows Installer Can't Find the SMART Board Drivers
(131893) If Windows Installer can’t locate the SMART Board Drivers .msi file, you see an error message. | 7-Jul-09 |
| You're Unable to Write in Digital Ink in Adobe Acrobat Pro Files
(134818) You’re unable to write in digital ink or save your writing as an image or text in an open Acrobat file. | 4-Jun-09 |
| An Error 1158 Message Appears When You Install SMART Software
(136568) An Error 1158 message appears when you attempt to install SMART software,
and the installation is unsuccessful. | 28-May-09 |
| Text Position Changes When You Open a SMART Notebook File on a Different Computer
(79477) Use fonts that all computers and operating systems support, such as Times New Roman and Arial. | 15-May-09 |
| You're Unable to Open SMART Notebook Software
(102097) You’re unable to open your SMART Notebook files. A blank window opens or an error message appears. | 15-May-09 |
| Notebook Software Stops Responding When You Fill an Object with a Large Image
(124280) If you fill an object with an image that is 2500 × 1500 pixels in size or greater, your computer slows down and Notebook software can stop responding. | 15-May-09 |
| A Large Mouse Icon Appears Beneath the Pointer
(124970) When you press the interactive screen of your SMART Board interactive whiteboard or Sympodium interactive pen display, a large mouse icon appears beneath the pointer. | 15-May-09 |
| SMART Notebook Software 10 Closes Unexpectedly or Displays an Error When It Starts
(124281) If your computer’s system clock is set incorrectly, SMART Notebook software can close unexpectedly or display an error and fail to start. | 15-May-09 |
| Correcting Registry or System Preferences File Issues
(135245) The SMART Board drivers registry entries (in Windows operating systems) or system preferences file (in Mac OS X operating system software) can become corrupted. | 27-Apr-09 |
| Nothing Happens After You Complete the Download Page Form
(84809) One or more programs on your computer have pop-up blockers. | 19-Mar-09 |
| Starting SMART Board Service
(133367) A message appears in the SMART Board control panel, stating that SMART Board service isn’t running. | 13-Feb-09 |
| An Unknown Error Occurs When You Try to Activate SMART Notebook Software 10
(133252) An “Unknown error” message appears when you try to activate SMART Notebook software on a Windows or Mac omputer. | 5-Feb-09 |
| SMART Notebook 10 Toolbar Tools Don’t Work or the Wrong Tool Starts
(132649) Nothing happens when you press a tool on the SMART Notebook toolbar, or the
wrong tool starts. | 15-Jan-09 |
| Floating Tools Don’t Work or the Wrong Tool Starts
(132647) Nothing happens when you press a tool on the Floating Tools toolbar, or the wrong tool starts. | 15-Jan-09 |
| A Pen Pointer Appears Instead of the Mouse Pointer
(131882) When you touch your SMART Board interactive whiteboard’s screen, a pen pointer appears instead of the mouse pointer. | 19-Dec-08 |
| You’re Unable to Use the Print Capture Feature in SMART Notebook 10
(131718) SMART Notebook Print Capture doesn’t appear in your list of available printers, or, when you print to SMART Notebook Print Capture, nothing happens. | 8-Dec-08 |
| The Touch Pad on Dell Inspiron Laptops Doesn’t Work with SMART Products
(131276) The mouse control feature on a Dell Inspiron laptop computer doesn’t work when the laptop is connected to a SMART product. | 19-Nov-08 |
| Black Ice Printer Driver Error Appears when You Upgrade SMART Notebook Software
(131144) A Black Ice printer driver error appears when you install a newer version of SMART Notebook software. | 17-Nov-08 |
| Ready Light Blinks Green on SMART Board Interactive Whiteboards
(129028) The Ready light on the right-hand side of your SMART Board interactive whiteboard flashes green after you install SMART Notebook 10 software on your computer. | 1-Oct-08 |
| SMART Tools Stop Responding
(128698) This document explains what to do if SMART Tools (including Floating Tools) stop responding. | 26-Sep-08 |
| Vertical Korean and Chinese Text in SMART Notebook Doesn't Appear in Exported PDF Documents
(129294) When you use the vertical icon on the fonts toolbar to write Korean and Chinese text vertically, and then export your .notebook file as PDF, the vertical text doesn’t appear in the exported file. | 16-Sep-08 |
| SMART Learning Marketplace Files Don’t Display
(128073) SMART Learning Marketplace content files don’t display after you download them in your Internet Explorer
browser. | 16-Sep-08 |
| You're Unable to Update Your SC9 Firmware
(127673) For a 600i series interactive whiteboard with a Unifi 35 projector, the SMART Firmware Updater wizard can’t locate the interactive whiteboard, and then you’re unable to update your SC9 firmware. | 14-Jul-08 |
| SMART Meeting Pro Doesn’t Work Properly when Multiple Users Interact Simultaneously on Multiple Boards
(127818) When users interact on multiple interactive whiteboards simultaneously, unexpected behaviors can occur. | 14-Jul-08 |
| The SMART Notebook Software 10 Installation Is Slow
(124275) If you select to install the Lesson Activity Toolkit (LAT) and Essentials for Educators (E4E) Gallery content when you install SMART Notebook software 10, the installation is slow. | 3-Jul-08 |
| You’re Unable to Upgrade Software on the Windows XP Operating System
(127448) You’re unable to install or upgrade various software packages on a Windows XP-based computer system. Files from a previous version remain on the computer and can’t be found. | 27-Jun-08 |
| Items Appear as Gray Boxes in SMART Essentials for Educators and the Lesson Activity Toolkit
(127401) Interactive Gallery items from SMART Essentials for Educators or the Lesson Activity Toolkit either appear as a gray box, or are surrounded by a gray box. | 25-Jun-08 |
| NOD32 Antivirus Software Blocks the Installation of SMART Board Drivers 10
(124973) When you install SMART Board Drivers 10, NOD32 Antivirus software blocks the installation. | 2-Jun-08 |
| An Unknown Error Appears when You Activate Notebook Software 10
(125183) When you activate Notebook software 10, an "Unknown error" message appears. | 22-May-08 |
| A White Border Appears When You’re Sharing Your Desktop in Bridgit Conferencing Software
(125678) The ink recognition border that you'd see When drawing while sharing your desktop, a white border occasionally flashes on your SMART Board™ interactive whiteboard. | 21-May-08 |
| Unable to Access the Eyedropper Feature in Notebook Software 10
(126320) You are unable to access the Eyedropper feature in Notebook software 10. | 15-May-08 |