| Document Name | Rev Date |
|---|
 | SMART Products Suitable for People with Disabilities
(77823) Most SMART products fully comply with Section 508 of the Rehabilitation Act of the United States. | 2-Nov-09 |
| The Windows XP SP2 Operating System Interrupts the Installation of a SMART Software Product
(77681) When you’re installing a SMART software product on the Windows XP SP2 operating system, a dialog box appears informing you that the installation was interrupted. | 2-Nov-09 |
| Gallery Essentials Doesn't Install
(140129) When you customize SMART Notebook using SMART Install Manager and then deploy the software using Apple Remote Desktop or a software deployment program, Gallery Essentials doesn't install correctly. | 17-Sep-09 |
| Text and Objects Don't Appear When You Open Your SMART Notebook File
(125681) Text and objects in a SMART Notebook file you created on one computer don’t appear as expected when you open the file on another computer. | 2-Sep-09 |
| You’re Unable to Use SMART Notebook to Import PowerPoint Presentations
(92335) You’re unable to use SMART Notebook software to import a PowerPoint presentation. | 14-Aug-09 |
| Print Capture is Unavailable in SMART Notebook Software
(92342) You’re unable to find the Print Capture feature in SMART Notebook software. | 15-Jul-09 |
| You’re Unable to Install SMART Board Drivers or SMART Notebook Software 10
(125841) You’re unable to install SMART Board drivers or SMART Notebook software 10. When you try to install SMART Notebook software, an error message appears. | 15-Jul-09 |
| Yellow Paper Image Appears on the SMART Board Interactive Screen
(77614) When you touch the interactive screen to select an object, an image of a lined, yellow sheet of paper appears where the pointer should be. | 15-May-09 |
| Text Position Changes When You Open a SMART Notebook File on a Different Computer
(79477) Use fonts that all computers and operating systems support, such as Times New Roman and Arial. | 15-May-09 |
| You're Unable to Open SMART Notebook Software
(102097) You’re unable to open your SMART Notebook files. A blank window opens or an error message appears. | 15-May-09 |
| You're Unable to Use the SMART Notebook Software Pen Tool in Parallels Desktop
(114378) When you write with a Pen tool on your SMART Board interactive whiteboard in a Parallels Desktop for Mace window, the pen’s movement is registered as a mouse click, not as digital ink. | 15-May-09 |
| Adobe Flash Player Doesn't Work in SMART Notebook Software
(110742) Adobe Flash Player doesn’t work in SMART Notebook software on your
Mac computer. | 30-Apr-09 |
| Correcting Registry or System Preferences File Issues
(135245) The SMART Board drivers registry entries (in Windows operating systems) or system preferences file (in Mac OS X operating system software) can become corrupted. | 27-Apr-09 |
| Nothing Happens After You Complete the Download Page Form
(84809) One or more programs on your computer have pop-up blockers. | 19-Mar-09 |
| The Essentials for Educators Folder Doesn’t Appear in the SMART Notebook Software Gallery
(121085) The Essentials for Educators folder doesn’t appear in the Notebook software Gallery when you open Notebook
software. | 30-Jan-09 |
| An Incorrect Version Number Displays for Your GoWire Auto-launch Cable
(119581) An incorrect software version number appears for your GoWire auto-launch cable when you go to Control Panel > About Software and Product Support in SMART Notebook software. | 19-Dec-08 |
| You’re Unable to Connect to Team Content in SMART Notebook Software on Your Mac Computer
(119961) Other computers or locations in your network don’t appear in the Finder when you select Connect to Team Content from the Show additional Gallery actions list on the SMART Notebook Gallery tab. | 6-Oct-08 |
| The Points Per Second Slider In SMART Board Diagnostics Doesn’t Work
(119962) The points per second (PPS) setting doesn’t work for SMART Board interactive whiteboards with SC8 or SC9 serial controllers. | 9-Jul-08 |
| Manipulative Learning Objects Won’t Open in SMART Notebook Software
(124278) If you drag a manipulative from one SMART Notebook file to another, the object displays correctly
but an error message appears stating “The object could not be opened” when you try to open it. | 3-Jul-08 |
| Items Appear as Gray Boxes in SMART Essentials for Educators and the Lesson Activity Toolkit
(127401) Interactive Gallery items from SMART Essentials for Educators or the Lesson Activity Toolkit either appear as a gray box, or are surrounded by a gray box. | 25-Jun-08 |
| The Handwriting Recognition Language in SMART Notebook Software 10 Is Different than Your Mac Operating System Software’s Language
(124279) SMART Notebook software’s handwriting recognition language doesn’t change when you change your operating system software’s language. | 19-Jun-08 |
| You Must Type Your User Name and Password When You Start Notebook Software
(119957) A user name and password dialog box appears when you start Notebook software. | 12-Jun-08 |
| Unable to Use Print Screen in Floating Tools
(125746) When you press Print Screen in Floating Tools, an error message appears. | 20-May-08 |
| Digital Ink Notes Don’t Immediately Appear as You Draw on the Interactive Screen
(115373) When you draw on the interactive screen, digital ink notes don’t immediately appear. | 5-Feb-08 |
| You’re Unable to Write Digital Ink Notes in an Area of the Interactive Screen When Using Notebook Software
(115502) When you use Notebook software in full screen mode, there is an area on the interactive screen in which you’re
unable to write digital ink notes. | 31-Jan-08 |
| Resizing Adobe Flash Objects in Notebook Software for Mac OS X 10.5 Operating System Software
(118028) When you resize an Adobe Flash object on your Notebook page, or you resize a Notebook page with a Flash object on it, the Flash object doesn’t scale properly. | 31-Jan-08 |
| You Can Use Only One Pen at a Time on Your SMART Product with DViT Technology
(115501) You can use only one pen at a time if your SMART product with DViT™ technology is connected to a Mac computer with SMART Board software 9.7 SP1. | 31-Jan-08 |
| Notebook Software Starts in English Only
(118046) Notebook™ software starts in English, even when your Windows operating system starts in a language other than
English. You’re unable to change Notebook software language. | 24-Jan-08 |
| Determining the Correct Version of SMART Board Software 9.7 Service Pack 1
(116712) SMART Board software 9.7 service pack 1 displays two versions. | 24-Jan-08 |
| Text Disappears in Notebook Software
(117364) The transparency of some text sets to zero after you save it. | 17-Jan-08 |
| Flash Link In PDF from Notebook Software Doesn't Work
(78163) When you export a Notebook file containing Flash to PDF, the link to the Flash doesn't work. | 11-Dec-07 |
| Some Bluetooth-Enabled Cellular Phones Can Send Text Messages to a SMART Interactive Product through a Mac Computer
(78193) Some Bluetooth-enabled cellular phones are able to initiate pairings with AirLiner host Mac computers and broadcast short message service (SMS) text messages to the Mac, which are then displayed. | 10-Dec-07 |
| Adobe Flash Objects Flicker in Notebook Software 9.5 for Mac OS X Operating System Software
(77521) When you drag an Adobe Flash object in Notebook software 9.5 for Mac OS X operating system software, the object flickers or distorts, or areas of the object disappear. | 10-Dec-07 |
| Difficulty Double-Clicking an Object When Using a SMART Board Interactive Whiteboard
(77515) It is difficult to double-click an object when using a SMART Board interactive whiteboard. | 10-Dec-07 |
| Opening SMART Board Software Automatically on Mac Computers
(117416) SMART Board software doesn't open automatically or doesn’t open correctly when you log on to your computer. | 30-Nov-07 |
| Orientation Procedure on Your SMART Product Has No Effect
(78784) If the Enable Hover option is selected, SMART Board software can't save the new orientation. | 28-Nov-07 |
| SMART Essentials for Educators Remains Installed on Your Computer after You Remove SMART Board Software
(117155) After you remove SMART Board software from your computer, SMART Essentials for Educators remains installed. | 27-Nov-07 |
| Gallery Folder is Empty in Notebook Software 9.5
(78160) Every time you start Notebook software, the Gallery takes 10 to 15 seconds (or longer) to load. When the Gallery finishes loading the folder list is empty. | 26-Nov-07 |
| Notebook Software Stops Responding When You Select Specific Fonts While Editing Text
(77526) If you select certain fonts from the Text list in Notebook software, the program freezes unexpectedly. Specific fonts include Baskerville, Bell MT, Optima, Papyrus, Skia and Zapfino. | 23-Nov-07 |
| You're Unable to Change a Gallery Shape's Color in Notebook Software for Mac Computers
(96764) You're unable to change a Gallery shape’s color in Notebook software 9.5 for Mac OS X operating system software. | 23-Nov-07 |
| Text Gets Smaller Across the Page in Notebook Software 9.5
(77525) The note appears correctly on the left side of the page, but gets progressively smaller the further right you click on the page. | 23-Nov-07 |
| Gallery Items Lose Rotation when Exported to PDF or a Web Page in Notebook Software Version 9.5
(77507) When you rotate a Gallery object in Notebook software 9.5, the object doesn't maintain its rotation when you export the file as a PDF or a Web page. | 23-Nov-07 |
| Unable to Write or Touch in One Area of Your SMART Board Interactive Whiteboard's Screen
(115507) You can't write with digital ink in one area of your SMART Board interactive whiteboard’s screen. Touch has no effect, or applications might automatically launch when you touch this area. | 21-Nov-07 |
| Captured Screen Images Appear Faded, Bleached, or Distorted When Viewed In Notebook Software
(77531) This distortion occurs if the display is set to 256 or Thousands of colors. | 9-Nov-07 |
| Unable to Remove Bulleted Text in Notebook Software
(77529) Removing the bullet characteristic from a bulleted list item by deleting the bullet or clicking the toolbar button doesn't work. | 9-Nov-07 |
| The SMART Board Software Magnifier Tool Produces a Black or Distorted Image in the Zoom Window
(77538) This distortion occurs if the display is set to 256 or Thousands of colors. | 9-Nov-07 |
| SMART Board Software 9.5 Menu Bar Stops Responding
(85081) If the menu bar stops responding, you can solve the problem temporarily by pressing the Right-Click pen tray button, and then pressing the menu bar again. | 9-Nov-07 |
| SMART Board Software 9.5 for Mac Operating Systems Doesn't Recognize Cursive Handwriting
(83408) SMART Board software 9.5, when used with Mac OS X operating system versions 10.3.9, 10.4.6, and 10.4.7, doesn't recognize cursive handwriting. | 9-Nov-07 |
| Notebook Software 9.5 Toolbar Settings Aren't Saved Between Sessions
(77548) This bug has been fixed, and will be incorporated into the next software release. | 9-Nov-07 |
| Intel-Based Mac Computers Can’t Connect to SMART Board SC7 or SC8 Controllers
(95691) An Intel-based Mac computer running SMART Board software 9.5 using the Prolific USB-to-serial adapter cable (Part No. 93-00481) won't connect to a SMART product with an SC7 or SC8 serial controller. | 26-Oct-07 |
| Hiding the Page Sorter in Notebook Software 9.5 and 9.7 for the Mac OS X Operating System
(92339) The auto-hide Page Sorter feature isn’t available in Notebook software 9.5 and 9.7 for the Mac OS X operating system. | 22-Oct-07 |
| Trash in Mac Operating Systems Contains SMARTBoardService Folders from SMART Board Software 9.5
(87713) SMART Board software creates several folders named SMARTBoardService in the Trash. Inside each folder is a file named SMARTBoardService.log. | 15-Oct-07 |
| SMART Essentials for Educators Loads Repeatedly in Notebook Software 9.5
(90342) Notebook software 9.5 loads SMART Essentials for Educators content repeatedly because either the timestamps on the Notebook cache files are invalid or other applications are modifying the Gallery. | 12-Oct-07 |