| Document Name | Rev Date |
|---|
 | SMART Products Suitable for People with Disabilities
(77823) Most SMART products fully comply with Section 508 of the Rehabilitation Act of the United States. | 2-Nov-09 |
| The Windows XP SP2 Operating System Interrupts the Installation of a SMART Software Product
(77681) When you’re installing a SMART software product on the Windows XP SP2 operating system, a dialog box appears informing you that the installation was interrupted. | 2-Nov-09 |
| Adobe Flash Player Compatible Files Don't Display in SMART Notebook
(78165) When you open a SMART Notebook file that includes Adobe Flash Player files, a warning appears, indicating that you need to update Adobe Flash Player. | 23-Sep-09 |
| Text and Objects Don't Appear When You Open Your SMART Notebook File
(125681) Text and objects in a SMART Notebook file you created on one computer don’t appear as expected when you open the file on another computer. | 2-Sep-09 |
| SMART Recorder Doesn’t Record Sound from a Video File
(116257) SMART Recorder doesn’t record the sound of a video file played on your computer. | 15-May-09 |
| You're Unable to Open SMART Notebook Software
(102097) You’re unable to open your SMART Notebook files. A blank window opens or an error message appears. | 15-May-09 |
| Text Position Changes When You Open a SMART Notebook File on a Different Computer
(79477) Use fonts that all computers and operating systems support, such as Times New Roman and Arial. | 15-May-09 |
| Correcting Registry or System Preferences File Issues
(135245) The SMART Board drivers registry entries (in Windows operating systems) or system preferences file (in Mac OS X operating system software) can become corrupted. | 27-Apr-09 |
| Error Message Appears When You Add Video Files to Notebook Software
(96734) You may not be able to encode some types of video files even if you have installed one or more sound and
video encoding products, such as Riva FLV Encoder 2.0 or MediaCoder 0.3.9 Full Pack. | 30-Mar-09 |
| Nothing Happens After You Complete the Download Page Form
(84809) One or more programs on your computer have pop-up blockers. | 19-Mar-09 |
| An Incorrect Version Number Displays for Your GoWire Auto-launch Cable
(119581) An incorrect software version number appears for your GoWire auto-launch cable when you go to Control Panel > About Software and Product Support in SMART Notebook software. | 19-Dec-08 |
| The Points Per Second Slider In SMART Board Diagnostics Doesn’t Work
(119962) The points per second (PPS) setting doesn’t work for SMART Board interactive whiteboards with SC8 or SC9 serial controllers. | 9-Jul-08 |
| Items Appear as Gray Boxes in SMART Essentials for Educators and the Lesson Activity Toolkit
(127401) Interactive Gallery items from SMART Essentials for Educators or the Lesson Activity Toolkit either appear as a gray box, or are surrounded by a gray box. | 25-Jun-08 |
| You Must Type Your User Name and Password When You Start Notebook Software
(119957) A user name and password dialog box appears when you start Notebook software. | 12-Jun-08 |
| Digital Ink Notes Don’t Immediately Appear as You Draw on the Interactive Screen
(115373) When you draw on the interactive screen, digital ink notes don’t immediately appear. | 5-Feb-08 |
| Determining the Correct Version of SMART Board Software 9.7 Service Pack 1
(116712) SMART Board software 9.7 service pack 1 displays two versions. | 24-Jan-08 |
| Notebook Software Starts in English Only
(118046) Notebook™ software starts in English, even when your Windows operating system starts in a language other than
English. You’re unable to change Notebook software language. | 24-Jan-08 |
| An Error Message Appears When You Import a Microsoft PowerPoint File into Notebook Software
(91202) An error message appears when you try to import a PowerPoint file into Notebook software. | 24-Jan-08 |
| An Error Message Appears When You Export a Notebook File as a Microsoft PowerPoint File
(91203) An error message appears when you try to export a Notebook file as a PowerPoint file. | 9-Jan-08 |
| Interactive Screen Goes Blank after a Period of Inactivity
(77708) The screen goes blank after a period of inactivity. | 10-Dec-07 |
| Changing the Print Capture Rights in Windows Operating Systems
(81554) Notebook software stops responding when you try to use the Print Capture feature in the Windows 2000 or Windows XP operating system. | 28-Nov-07 |
| SMART Essentials for Educators Remains Installed on Your Computer after You Remove SMART Board Software
(117155) After you remove SMART Board software from your computer, SMART Essentials for Educators remains installed. | 27-Nov-07 |
| Text Gets Smaller Across the Page in Notebook Software 9.5
(77525) The note appears correctly on the left side of the page, but gets progressively smaller the further right you click on the page. | 23-Nov-07 |
| Gallery Items Lose Rotation when Exported to PDF or a Web Page in Notebook Software Version 9.5
(77507) When you rotate a Gallery object in Notebook software 9.5, the object doesn't maintain its rotation when you export the file as a PDF or a Web page. | 23-Nov-07 |
| Unable to Write or Touch in One Area of Your SMART Board Interactive Whiteboard's Screen
(115507) You can't write with digital ink in one area of your SMART Board interactive whiteboard’s screen. Touch has no effect, or applications might automatically launch when you touch this area. | 21-Nov-07 |
| Unable to Set SMART Video Player as Your Default Media Player
(116230) You’re unable to set SMART Video Player as your default media player after updating SMART Board software from an earlier version. | 14-Nov-07 |
| Object Jumps to Different Page using Drag and Drop Feature in Notebook Software 9.5
(79481) When you drag an object from one page to another in the Page Sorter, the object appears on the page above the one you selected. | 12-Nov-07 |
| Performing a Print Capture in Microsoft Word
(83147) This is a known issue in Notebook software’s print capture feature that will be addressed in a future Notebook software update. | 9-Nov-07 |
| The Open and Redo Buttons Disappear in the Notebook Software 9.5 Toolbar
(77543) The Open and Redo buttons are missing from the Notebook software toolbar if the screen resolution has been set to less than 1024 x 768. | 9-Nov-07 |
| SMART Notebook Print Capture Doesn't Work in the Windows 98 SE Operating System
(77528) The Print Capture feature only works if Notebook is running. | 9-Nov-07 |
| AntiVirus Applications Detect a Trojan Horse in the flvtool2.exe File in SMART Board Software
(97057) Some antivirus applications incorrectly detect a Trojan horse virus in the flvtool2.exe file distributed with
SMART Board software 9.5 service pack 2. | 9-Nov-07 |
| Computer Restarts or Exits Unexpectedly when Printing from Notebook Software 9.7
(99415) When you print from Notebook software your computer automatically restarts, an error message appears, and a blue screen appears with a Stop 0x0000007f error message. | 6-Nov-07 |
| Exporting a Notebook File with a Fraction Maker Text Object to PDF
(115107) Notebook software closes unexpectedly and a dialog box appears. | 31-Oct-07 |
| Error Message Appears When You Turn on Your Interactive Product
(112573) You see an error message when you turn on your interactive product. | 15-Oct-07 |
| You Can't Write on Flash Objects in Notebook Software 9.5
(88986) Touch on a Flash object is specifically designed to trigger interaction with the object, regardless of whether the contact originates from a pen or your finger. | 15-Oct-07 |
| SMART Essentials for Educators Loads Repeatedly in Notebook Software 9.5
(90342) Notebook software 9.5 loads SMART Essentials for Educators content repeatedly because either the timestamps on the Notebook cache files are invalid or other applications are modifying the Gallery. | 12-Oct-07 |
| Changing Notebook Software Language Settings
(112994) After you install Notebook software 9.7, objects in the Gallery Sampler folder don’t appear in your preferred language. | 10-Oct-07 |
| Symantec AntiVirus Software Detects a Trojan Horse in MediaCoder Installation Files
(97049) A message appears saying that Symantec AntiVirus software detected the Trojan horse named
Trojan.Zlob in MediaCoder files. | 2-Oct-07 |