SMART Notebook software

version 9.7 (Linux)


Troubleshooting articles

Document NameRev Date
pdfSMART Products Suitable for People with Disabilities
(77823) Most SMART products fully comply with Section 508 of the Rehabilitation Act of the United States.		2-Nov-09
pdfThe Windows XP SP2 Operating System Interrupts the Installation of a SMART Software Product
(77681) When you’re installing a SMART software product on the Windows XP SP2 operating system, a dialog box appears informing you that the installation was interrupted.		2-Nov-09
pdfText and Objects Don't Appear When You Open Your SMART Notebook File
(125681) Text and objects in a SMART Notebook file you created on one computer don’t appear as expected when you open the file on another computer.		2-Sep-09
pdfCorrecting Registry or System Preferences File Issues
(135245) The SMART Board drivers registry entries (in Windows operating systems) or system preferences file (in Mac OS X operating system software) can become corrupted.		27-Apr-09
pdfNothing Happens After You Complete the Download Page Form
(84809) One or more programs on your computer have pop-up blockers.		19-Mar-09
pdfThe Points Per Second Slider In SMART Board Diagnostics Doesn’t Work
(119962) The points per second (PPS) setting doesn’t work for SMART Board interactive whiteboards with SC8 or SC9 serial controllers.		9-Jul-08
pdfItems Appear as Gray Boxes in SMART Essentials for Educators and the Lesson Activity Toolkit
(127401) Interactive Gallery items from SMART Essentials for Educators or the Lesson Activity Toolkit either appear as a gray box, or are surrounded by a gray box.		25-Jun-08
pdfYou Must Type Your User Name and Password When You Start Notebook Software
(119957) A user name and password dialog box appears when you start Notebook software.		12-Jun-08
pdfDetermining the Correct Version of SMART Board Software 9.7 Service Pack 1
(116712) SMART Board software 9.7 service pack 1 displays two versions.		24-Jan-08
pdfNotebook Software Starts in English Only
(118046) Notebook™ software starts in English, even when your Windows operating system starts in a language other than English. You’re unable to change Notebook software language.		24-Jan-08
pdfCan't See the SMART Keyboard Because it Starts Behind Another Application
(92173) When using SMART Board software 9.5 for Linux operating systems with a K Desktop Environment, you can’t see the SMART Keyboard because it starts behind another application.		10-Dec-07
pdfRenaming Pages Closes Notebook Software 9.5 for Mac Operating Systems
(83823) Don't select the Rename Page menu option when you're already renaming a page. If you do this on some versions of the Mac OS X operating system, Notebook software closes immediately.		26-Nov-07
pdfHyperlinks Don't Work When You Save a File in Notebook Software 9.5
(90629) When you save a Notebook software 9.5 file in version 8.0 or 9.0 .xbk format, hyperlinks don’t work as expected.		23-Nov-07
pdfUnable to Write or Touch in One Area of Your SMART Board Interactive Whiteboard's Screen
(115507) You can't write with digital ink in one area of your SMART Board interactive whiteboard’s screen. Touch has no effect, or applications might automatically launch when you touch this area.		21-Nov-07
pdfAttachments Disappear When you Export Files into PDF from the Linux Version of Notebook Software
(83117) The Linux version of Notebook software 9.5 doesn’t support the inclusion of attachments in exported PDF documents.		12-Nov-07
pdfUnable to Save SMART Board Settings in Linux Operating Systems
(115614) The SMART Board software control panel doesn’t save the changes you make to your settings.		6-Nov-07
pdfUnable to Find Linux Kernel Version 2.6 during SMART Board Software Installation
(88354) You see an error message that states “Unable to prepare package SMART Board software."		30-Oct-07
pdfMissing LibXinerama1 Package in Debian Linux 3.1 Causes SMART Board Installation to Fail
(88355) You see an error message that states “Unable to prepare package SMART Board software."		30-Oct-07
pdfUsing the Linux Command Line to Start the SMART Board Software Service Causes an Error Message
(85003) This issue is caused by input devices listed in /etc/X11/xorg.conf that don’t exist.		15-Oct-07
pdfSystem Tray Appears Over Orientation and Transparency Windows in the K Desktop Environment
(85001) In the K Desktop Environment version 3.3, the default window manager (Kwin) doesn’t completely support full-screen mode.		15-Oct-07

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