| Document Name | Rev Date |
|---|
 | The Windows XP SP2 Operating System Interrupts the Installation of a SMART Software Product
(77681) When you’re installing a SMART software product on the Windows XP SP2 operating system, a dialog box appears informing you that the installation was interrupted. | 2-Nov-09 |
| SMART Products Suitable for People with Disabilities
(77823) Most SMART products fully comply with Section 508 of the Rehabilitation Act of the United States. | 2-Nov-09 |
| Adobe Flash Player Compatible Files Don't Display in SMART Notebook
(78165) When you open a SMART Notebook file that includes Adobe Flash Player files, a warning appears, indicating that you need to update Adobe Flash Player. | 23-Sep-09 |
| Text and Objects Don't Appear When You Open Your SMART Notebook File
(125681) Text and objects in a SMART Notebook file you created on one computer don’t appear as expected when you open the file on another computer. | 2-Sep-09 |
| Text Position Changes When You Open a SMART Notebook File on a Different Computer
(79477) Use fonts that all computers and operating systems support, such as Times New Roman and Arial. | 15-May-09 |
| Correcting Registry or System Preferences File Issues
(135245) The SMART Board drivers registry entries (in Windows operating systems) or system preferences file (in Mac OS X operating system software) can become corrupted. | 27-Apr-09 |
| Nothing Happens After You Complete the Download Page Form
(84809) One or more programs on your computer have pop-up blockers. | 19-Mar-09 |
| SMART Meeting Pro Doesn’t Work Properly when Multiple Users Interact Simultaneously on Multiple Boards
(127818) When users interact on multiple interactive whiteboards simultaneously, unexpected behaviors can occur. | 14-Jul-08 |
| Items Appear as Gray Boxes in SMART Essentials for Educators and the Lesson Activity Toolkit
(127401) Interactive Gallery items from SMART Essentials for Educators or the Lesson Activity Toolkit either appear as a gray box, or are surrounded by a gray box. | 25-Jun-08 |
| Images in PNG Format Have a Black Background When Converted from a Notebook File to PDF Format
(78006) If you export a PNG image with a transparent background from Notebook | 13-Dec-07 |
| Notebook Software Crashes When You Try to Move or Drag Text on a Notebook Page
(78018) Notebook software version 9.1.3 and 9.1.4 ends unexpectedly (crashes) when you try to move or drag text on the Notebook page. | 13-Dec-07 |
| Check for Updates Feature Doesn't Work as Expected
(78017) When you perform an update check, an Update Not Required message appears, even if there are updates available. | 13-Dec-07 |
| Flash Link In PDF from Notebook Software Doesn't Work
(78163) When you export a Notebook file containing Flash to PDF, the link to the Flash doesn't work. | 11-Dec-07 |
| Check for Updates Doesn’t Work on Some SMART Board Software Versions
(77605) When you select Check for Updates from the SMART Board tools, a dialog box appears saying no updates are available for SMART Board software, even if there are. | 10-Dec-07 |
| Notebook 9.0 for Windows Computers Crashes after Spell Check of 200 Characters
(77794) If you do a spell check on over 200 random characters, Notebook crashes. | 10-Dec-07 |
| SMART Board Software Installation Displays Incorrect Space Requirements
(77617) During a customized installation of SMART Board software 9.0.1.57, the space requirements for the options you
choose to install appear incorrectly. | 10-Dec-07 |
| Can’t Write over Adobe Reader 6 or 7 files when Using SMART Board Software 8 or 9.0.x
(77603) You can't write over Adobe Reader 6 or 7 files when using SMART Board software versions 8 or 9.0.x. | 10-Dec-07 |
| Interactive Screen Goes Blank after a Period of Inactivity
(77708) The screen goes blank after a period of inactivity. | 10-Dec-07 |
| Log on Process Slows or Stalls when Using SMART Keyboard in SMART Board Software 9.0
(77793) If you use the SMART Keyboard (the on-screen keyboard) to log on in the Windows 98 operating system, your system may slow or stall after you press Enter. | 10-Dec-07 |
| You’re Unable to Install SMART Board Software 9.0
(78204) The following error appears:
Error 1935:Component not found: 303994BA-6487-47AE-AF1D-7AF6088EEBDB
| 28-Nov-07 |
| PowerPoint Slide Turns Black When Using SMART Board Software 9.0
(77979) When using PowerPoint software with SMART Board software 9.0 for Windows operating systems, a PowerPoint slide randomly turns black. | 14-Nov-07 |
| You Can’t Use Floating Tools for SMART Board Software 9.0 without an Interactive Product Connected-Documentation Error
(77978) The online Help and user's guide for SMART Board software 9.0 for Windows operating systems incorrectly states that you can use Floating Tools even if no interactive product is connected. | 14-Nov-07 |
| Can’t Open a Notebook File Saved with Notebook
(77980) Error message:
Can't open the file. If it's from a newer version of Notebook software, try saving it as a version 9 document. (0xc00cee22 - Unknown error 0xC00CEE22). | 14-Nov-07 |
| Unable to Uninstall Version 8 during Installation of SMART Board Software 9
(77917) Error: "We are unable to uninstall the 8.x software. You must do the uninstall yourself." | 9-Nov-07 |
| The Projected Image is the Wrong Size on the SMART Board Interactive Whiteboard
(77914) The projected image on your interactive whiteboard is too large/small. | 9-Nov-07 |
| The Projected Image Flickers on the SMART Board Interactive Whiteboard
(77913) The projected image appears to shimmer/flicker on the interactive whiteboard. | 9-Nov-07 |
| Performing a Print Capture in Microsoft Word
(83147) This is a known issue in Notebook software’s print capture feature that will be addressed in a future Notebook software update. | 9-Nov-07 |
| Handwriting Recognition Doesn't Work Correctly in Notebook Software 9.5 for Mac Operating Systems
(77587) Turn Handwriting Recognition on and Write Anywhere off. | 9-Nov-07 |
| You Cannot Create a New Speller Category with the Same Name as a Previously Deleted Category
(77985) Error message: "The category could not be created. You may not have permissions to write to the Speller's media directory." | 9-Nov-07 |
| Certain Fonts Don’t Export Correctly in Notebook Software
(77509) When you export a Notebook file containing Japanese, Chinese Traditional or Arabic text to a Web page or PDF file, the text doesn't export correctly. | 9-Nov-07 |
| SMART Board Software 9.0 Icons Appear Distorted
(77820) Some SMART Board software icons may be distorted on Windows NT4 operating | 9-Nov-07 |
| Optimal System Requirements for Running the SMART Recorder in SMART Board Software 9.0
(77796) What are the optimal system requirements for running SMART Recorder? | 9-Nov-07 |
| Optimal System Requirements for Running the SMART Video Player in SMART Board Software 9.0
(77798) What are the optimal system requirements for running the SMART Video Player? | 9-Nov-07 |
| Problems Accessing Help Files in SMART Board 9.0 Software
(77801) Difficulty accessing SMART Board 9.0 software Help files when using Windows XP Service Pack 2 (SP2). | 9-Nov-07 |
| Black Square Remains Where Cursor Left Monitor in Two Monitor Configuration
(78007) This is a known problem with Radeon VE cards running driver number 6.13.10.6006 released on May 12, 2001. | 9-Nov-07 |
| Spotlight Tool Not Working in Bridgit Software
(77910) The Spotlight tool in Bridgit 2.0.2 software may not function in certain circumstances. | 9-Nov-07 |
| Text Objects Appear to Streak or Smudge when You Drag Them on a Notebook Page
(77996) Dragging text around the screen causes the text to "streak" or appear incorrectly. | 30-Oct-07 |
| SMART Board Software 9.0 Stops Responding in Non-Projected Mode
(77995) If you press the SMART Keyboard button on the pen tray and your SMART product is in non-projected mode, SMART Board software crashes. | 30-Oct-07 |
| Difficulty Inserting Gallery Items into a Notebook File
(78001) If you select (click) an item from the SMART Notebook gallery, and then right-click the item and select Insert into Notebook," an error message appears indicating that an invalid parameter was passed. | 26-Oct-07 |
| Can't Send E-mail from Notebook Software on Windows 98 Operating Systems
(77998) Sending e-mail requires that the MAPI subsystem has been installed on your computer. This is automatically installed on every Windows operating system except for Windows 98. | 26-Oct-07 |
| Text in Notebook File Isn’t Scaled Properly
(77997) The size (scale) of your Notebook page text is incorrect when you open the file on different computers. | 26-Oct-07 |
| Issues Installing Personalized Options in SMART Board Software 9.0
(77616) During a customized installation of SMART Board software 9.0, the space requirements for the options you choose to install will appear incorrectly in the dialog box following your selection. | 15-Oct-07 |
| Image Files Disappear From Gallery in SMART Board Software 9.0
(77613) If you download image files into a new subcategory of a Gallery collection, view another gallery category, and then return to the new subcategory, the image files you just downloaded will be gone. | 15-Oct-07 |
| Multiple Visio Software Menus Appear and Disappear on the Interactive Screen
(77923) When Visio software is open and you pick up a pen tray pen or press a Pen tool button, multiple menus appear and disappear on the screen. | 12-Oct-07 |
| Using the Select Tool on the SMART Board Screen Causes the Cursor to Appear on the Computer Screen Instead
(77920) If you use the Select tool on the SMART Board interactive whiteboard, the cursor appears and moves on the computer screen, not the interactive screen. | 12-Oct-07 |