| Document Name | Rev Date |
|---|
 | SMART Products Suitable for People with Disabilities
(77823) Most SMART products fully comply with Section 508 of the Rehabilitation Act of the United States. | 2-Nov-09 |
| The Windows XP SP2 Operating System Interrupts the Installation of a SMART Software Product
(77681) When you’re installing a SMART software product on the Windows XP SP2 operating system, a dialog box appears informing you that the installation was interrupted. | 2-Nov-09 |
| SMART Response CE Classes Don't Appear in SMART Notebook SE
(139673) The class you start in SMART Response CE doesn’t appear on the Response tab in
SMART Notebook SE. | 2-Oct-09 |
| Text and Objects Don't Appear When You Open Your SMART Notebook File
(125681) Text and objects in a SMART Notebook file you created on one computer don’t appear as expected when you open the file on another computer. | 2-Sep-09 |
| You're Unable to Start or Run SMART Notebook SE from Your USB Bracelet
(133686) SMART Notebook SE doesn’t start automatically, or SMART Notebook SE starts, but an error message appears. | 19-Aug-09 |
| Windows Installer Can't Find the SMART Board Drivers
(131893) If Windows Installer can’t locate the SMART Board Drivers .msi file, you see an error message. | 7-Jul-09 |
| Notebook Software Stops Responding When You Fill an Object with a Large Image
(124280) If you fill an object with an image that is 2500 × 1500 pixels in size or greater, your computer slows down and Notebook software can stop responding. | 15-May-09 |
| A Large Mouse Icon Appears Beneath the Pointer
(124970) When you press the interactive screen of your SMART Board interactive whiteboard or Sympodium interactive pen display, a large mouse icon appears beneath the pointer. | 15-May-09 |
| You're Unable to Open SMART Notebook Software
(102097) You’re unable to open your SMART Notebook files. A blank window opens or an error message appears. | 15-May-09 |
| SMART Notebook Software 10 Closes Unexpectedly or Displays an Error When It Starts
(124281) If your computer’s system clock is set incorrectly, SMART Notebook software can close unexpectedly or display an error and fail to start. | 15-May-09 |
| SMART Sync Reverts to Your Previous Preferences
(97648) When you change SMART Sync (formerly SynchronEyes) software preferences, and then restart the teacher’s computer, SMART Sync reverts to your previous preferences. | 20-Mar-09 |
| Nothing Happens After You Complete the Download Page Form
(84809) One or more programs on your computer have pop-up blockers. | 19-Mar-09 |
| Students See a Black Screen When You Broadcast a Media File
(133753) When you use the Broadcast option in SMART Sync Teacher to broadcast a media
file to your class, the students see a black video screen. | 9-Mar-09 |
| You’re Unable to Use Fast User Switching
(133328) A message appears stating that a recently installed program disabled the
Welcome screen and Fast User Switching, and that you must uninstall the program to restore these features. | 24-Feb-09 |
| Starting SMART Board Service
(133367) A message appears in the SMART Board control panel, stating that SMART Board service isn’t running. | 13-Feb-09 |
| SMART Sync Software Doesn’t Perform when Operating Over a WAN
(133332) SMART Sync (formerly SynchronEyes™) software doesn’t perform as expected when operating over a Wide Area Network (WAN). | 10-Feb-09 |
| You’re Unable to Connect Using the IP Address or Host Name with SMART Sync Software
(133329) You’re unable to connect a student’s computer to the teacher’s computer using an IP
address or host name in SMART Sync (formerly SynchronEyes) software. | 10-Feb-09 |
| Students Are Unable to Connect Using a SMART Sync Software Teacher ID
(133330) The teacher’s SMART Sync (formerly SynchronEyes™) software teacher ID isn’t listed in the Connect to Teacher dialog box. When a student types the teacher’s ID, they’re unable to connect. | 10-Feb-09 |
| Two Teachers Want to View and Interact with Student Screens
(77916) Two teachers want to view the student desktops on separate computers and interact with the students simultaneously. | 2-Feb-09 |
| Unable to Find the Teacher’s Computer on the Network
(92170) Students are unable to find the teacher's computer on the network when they try to connect. | 2-Feb-09 |
| Students Are Unable to Find the Teacher’s Computer on the Network in SMART Sync or SynchronEyes Software
(92560) Students are unable to find the teacher’s computer on the network when they try to connect. The teacher is unable to send files to students or to broadcast a display or media files. | 2-Feb-09 |
| Floating Tools Don’t Work or the Wrong Tool Starts
(132647) Nothing happens when you press a tool on the Floating Tools toolbar, or the wrong tool starts. | 15-Jan-09 |
| Students Are Unable to Connect to a Teacher when Using the SMART Sync NT Authentication Feature
(132651) The NT Group you selected from the Active Directory® in the NT Authentication area of SMART Sync is a distribution group rather than a security group. | 15-Jan-09 |
| SMART Notebook 10 Toolbar Tools Don’t Work or the Wrong Tool Starts
(132649) Nothing happens when you press a tool on the SMART Notebook toolbar, or the
wrong tool starts. | 15-Jan-09 |
| A Pen Pointer Appears Instead of the Mouse Pointer
(131882) When you touch your SMART Board interactive whiteboard’s screen, a pen pointer appears instead of the mouse pointer. | 19-Dec-08 |
| You’re Unable to Use the Print Capture Feature in SMART Notebook 10
(131718) SMART Notebook Print Capture doesn’t appear in your list of available printers, or, when you print to SMART Notebook Print Capture, nothing happens. | 8-Dec-08 |
| The Touch Pad on Dell Inspiron Laptops Doesn’t Work with SMART Products
(131276) The mouse control feature on a Dell Inspiron laptop computer doesn’t work when the laptop is connected to a SMART product. | 19-Nov-08 |
| Black Ice Printer Driver Error Appears when You Upgrade SMART Notebook Software
(131144) A Black Ice printer driver error appears when you install a newer version of SMART Notebook software. | 17-Nov-08 |
| Ready Light Blinks Green on SMART Board Interactive Whiteboards
(129028) The Ready light on the right-hand side of your SMART Board interactive whiteboard flashes green after you install SMART Notebook 10 software on your computer. | 1-Oct-08 |
| SMART Tools Stop Responding
(128698) This document explains what to do if SMART Tools (including Floating Tools) stop responding. | 26-Sep-08 |
| Vertical Korean and Chinese Text in SMART Notebook Doesn't Appear in Exported PDF Documents
(129294) When you use the vertical icon on the fonts toolbar to write Korean and Chinese text vertically, and then export your .notebook file as PDF, the vertical text doesn’t appear in the exported file. | 16-Sep-08 |
| SMART Learning Marketplace Files Don’t Display
(128073) SMART Learning Marketplace content files don’t display after you download them in your Internet Explorer
browser. | 16-Sep-08 |
| You're Unable to Update Your SC9 Firmware
(127673) For a 600i series interactive whiteboard with a Unifi 35 projector, the SMART Firmware Updater wizard can’t locate the interactive whiteboard, and then you’re unable to update your SC9 firmware. | 14-Jul-08 |
| The SMART Notebook Software 10 Installation Is Slow
(124275) If you select to install the Lesson Activity Toolkit (LAT) and Essentials for Educators (E4E) Gallery content when you install SMART Notebook software 10, the installation is slow. | 3-Jul-08 |
| You’re Unable to Upgrade Software on the Windows XP Operating System
(127448) You’re unable to install or upgrade various software packages on a Windows XP-based computer system. Files from a previous version remain on the computer and can’t be found. | 27-Jun-08 |
| Items Appear as Gray Boxes in SMART Essentials for Educators and the Lesson Activity Toolkit
(127401) Interactive Gallery items from SMART Essentials for Educators or the Lesson Activity Toolkit either appear as a gray box, or are surrounded by a gray box. | 25-Jun-08 |
| NOD32 Antivirus Software Blocks the Installation of SMART Board Drivers 10
(124973) When you install SMART Board Drivers 10, NOD32 Antivirus software blocks the installation. | 2-Jun-08 |
| Unable to Access the Eyedropper Feature in Notebook Software 10
(126320) You are unable to access the Eyedropper feature in Notebook software 10. | 15-May-08 |