SMART Sync classroom management software
(formerly SynchronEyes)

SynchronEyes 6 (Windows)

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SynchronEyes classroom management software version 6

Solutions and answers

Troubleshooting articles
	Difficulty Opening Audio Files From a Student Computer in SynchronEyes Software 6.1 (86128) If a teacher closes an audio application on a student’s computer using SynchronEyes software, the student can no longer open audio files.
	Internet Blocking Feature Doesn't Work in SynchronEyes Software Version 6.x (78173) The Internet blocking feature is designed for use with Microsoft Internet Explorer and won't work with other browsers, such as Netscape and Mozilla. As an alternative, use application blocking.
	SynchronEyes Software Doesn't Perform when Operating over a WAN (78172) SynchronEyes software version 6.x doesn't perform as expected when operating over a WAN (Wide Area Network).
	You’re Unable to Use Fast User Switching (133328) A message appears stating that a recently installed program disabled the Welcome screen and Fast User Switching, and that you must uninstall the program to restore these features.
	All troubleshooting articles

How-to articles
	Running the Cleanup Utility Before Installing New SMART Software (77598) When you install a new version of SMART software, old SMART software files remain on your computer after you remove earlier versions of the software using the Windows Add or Remove Programs tool.
	Using SMART Sync or SynchronEyes Software on a Wireless LAN (77957) This document provides guidelines for using SMART Sync (formerly SynchronEyes software) on a wireless local area network (WLAN).
	All how-to articles

Fast Track Support Flowcharts
	SynchronEyes Classroom Management Software Flowchart: Student Connection Problems (115613) Use this product flowchart to help you resolve difficulties with SynchronEyes software.

Product documentation

Product guides and quick references
	SynchronEyes Classroom Management Software 6.1 User's Guide (71812)
	SynchronEyes Software Stand-Alone Quiz Wizard 6.1 User’s Guide (1352)
	SynchronEyes Student-Station Software 6.1 User’s Guide (1351)
	What's New in SynchronEyes Software 6.0 (1349) The following are either new features of SynchronEyes software version 6.0 or existing features that are greatly improved in this version
	All product guides and quick references

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